Support
Last updated 12 November 2026
Sparrow is built and supported in New Zealand. Find answers to common questions below, or email us and a real person will help.
Connect a bank account
Open More → Bank Connections and choose Connect a bank. You will be taken to Akahu to sign in to your bank and approve read-only access. Sparrow can see transactions and balances but can never move money or make payments.
Stop sharing your bank data
Open More → Bank Connections, select the connection and choose to disconnect it, or revoke Sparrow at my.akahu.nz. Revoking access stops future syncing immediately; data already stored on your device remains until you delete it.
Delete your account
Open More → Delete Account and confirm. This revokes our Akahu access, removes the financial data stored on this device, and deletes your Sparrow identity. If you cannot reach the Delete Account button, email support and we will help you delete the account.
Manage your subscription
Open More → Manage Subscription to view or change your plan, or use the subscriptions section of the App Store or Google Play. Deleting the app does not cancel a subscription.
Privacy and security
Your transactions are encrypted on your device with SQLCipher (AES-256). Sparrow never asks for your bank password and never sells your data. Read the privacy notice for the full details.